Privacy Policy

This Privacy Policy explains how Proex Catering (Proex Limited) (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from https://proexcatering.co.uk (the “Website”).

By using our Website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you visit our Website, we may automatically collect certain information about your device and how you interact with our Website.

This may include:

  • IP address
  • web browser type and version
  • device type
  • time zone
  • pages viewed on the Website
  • referring websites or search queries
  • interactions with our pages and products

This information helps us understand how visitors use our Website and allows us to improve our services.

Personal Information You Provide

When you place an order, create an account, or contact us, we may collect personal details including:

  • full name
  • billing address
  • shipping address
  • email address
  • phone number
  • payment information required to process your order

This information is necessary to process purchases, deliver products, and provide customer support.

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing

To process payments, confirm orders, and arrange delivery of purchased products.

Customer Service

To communicate with you regarding your order, respond to enquiries, and provide support.

Website Improvement

To analyse how customers use our Website and improve our products, services, and user experience.

Fraud Prevention

To help detect and prevent fraudulent transactions or security risks.

Marketing Communications

With your permission, we may send promotional offers, product updates, or marketing messages that may be relevant to you. You can opt out of these communications at any time.

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience and collect information about Website usage.

Cookies may be used to:

  • remember user preferences
  • improve Website performance
  • analyse visitor behaviour
  • support advertising and marketing campaigns

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of the Website.

Third-Party Services

We may use trusted third-party services to operate our Website and analyse traffic.

For example, we may use Google Analytics to understand how visitors interact with our Website.

These services may collect certain information in accordance with their own privacy policies.

We may also share information when required by law or when necessary to protect our legal rights.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

If you are located in the United Kingdom or the European Economic Area, you have rights under data protection laws, including the right to:

  • request access to your personal data
  • request correction of inaccurate information
  • request deletion of your personal data
  • restrict or object to certain processing activities
  • request transfer of your data to another provider

You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled improperly.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, tax, and accounting requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updated versions will be published on this page.

Contact Information

If you have questions about this Privacy Policy or how your personal data is handled, please contact us:

Proex Catering (Proex Limited)
Email: info@proexcatering.co.uk
Unit K, Mode Wheel Rd S, Salford M50 1DG, United Kingdom